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How to Join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment
We accept the following forms of payments:

•Credit Card
  •Visa
  •MasterCard
  •American Express
  •Discover
  •UnionPay
  •JCB

•PayPal
Shipping
  • Shipping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 3 - 7 days
  • Shipping
    • Shipping Method : Parcel Service
    • Shipping Area : A Region.
    • Shipping Cost : International Shipping Fee
    • Shipping Time : 2 - 4 days
    • Shipping Method : EMS


      Shipping Rates & Delivery
    • Below are the delivery methods available with estimated arrival time:
    • * Shipping fee for countries listed in [Countries We Ship To] will be calculated based on the total purchased amount as below:
    •    * All costs in US Dollars.


    • * For other countries:

    • Shipping will take 10-15 business days for in-stock items. Shipping may take longer for some items.
    • *Please note that these are estimated delivery times only, therefore we are not guaranteeing delivery dates.
    • Countries We Ship To



    •   Track Orders
    • EMS tracking information may take 2-3 days to be available.
Worldwide Tracking: http://www.track-trace.com/postUSA Tracking: https://tools.usps.com 
Canada Tracking: http://www.canadapost.ca 
Australia Tracking: http://auspost.com.au/track
    • Customs and Duties
    • The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
 
 

Returns & Exchanges
Returns/Exchanges
All requests for returns and exchanges must be made within 7 days of receiving the item (even for defective items). Once confirmed, items must be returned immediately and arrive within 7 working days.


TYCHENIKE must be contacted via Q&A Board before making any returns or exchanges.  Product availability must be checked first for exchanges. When posting a refund request for defective or wrongly shipped items, please  include detailed pictures of the item(s) along with the order number, product codes, and a written explanation  to the Q&A Board. If any items are missing from your package, contact our customer service the day you receive  your package.


TYCHENIKE will only bear the shipping costs of defective or wrongly shipped items.  All other shipping costs will be  the responsibility of the buyer.  If non-defective items are sent to 11AM along with defective items, the buyer   will be responsible for all shipping costs.

Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.
The following are not eligible for returns/exchanges:

● Any item where the tags have been removed, regardless of if they were defective before arrival.
● Customized or handmade items.
● Intimates, innerwear, stockings, swimsuits.
● Items that show traces of use, wash, or alterations.
● Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing       damage, even if the item was defective upon arrival.
● All goods returned without previous notice will not be accepted.

You may cancel an order if the “preparing products” status remains for 10days or longer.


TYCHENIKE is not responsible for problems caused by carelessness of buyers.  Items returned or exchanged that are  identified to be damaged by buyers will result in legal action taken by TYCHENIKE according to seller and buyer’s  protection laws.  Please wash and care items according to the tips stated on the website.


Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be  considered defects.  Items that are the wrong size due to wrong measurements by the buyer will not be  considered defective items.


All products must be returned in the same condition as they were shipped, including product, bag, box,  and any gifts.  If any gifts that were sent have been used or lost, the buyer will be responsible for paying or those items in order to complete a return or exchange.  

Refunds
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Other
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.

WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

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